Rental Homes FAQ

No part of this FAQ is to be understood as an agreement between PURE Property Management, any property owners, residents, or any other party. This FAQ does not supersede or supplant any part of your lease agreement. In the event of any conflict, the wording in the lease is correct.

Application FAQs

  • I like the house, how do I apply?

    Simply click the Apply online button, complete the application and pay the application fee. Each adult living in the property will need to complete an application and pay the fee. Complete applications are processed on a first come first serve basis.
  • Who needs to sign the application?

    All adults living in the house will need to apply and sign the application. Co-signors will also need to sign the application.

New Resident FAQs

  • Can I move some things in before my lease starts?

    No. Due to liability issues, you may not move anything into the property before the lease start. If you need to get into the house early, speak with our leasing agent about moving your lease start date up and paying a prorated rent for the early days.
  • Can I pay online?

    Yes. You can pay your rent online through your resident portal. You should receive an email with a link to your resident portal. If you do not, please contact our office manager.
  • How do I access the resident portal?

    You should have received an email with a link to your resident portal around the time of your lease start. If you did not, please contact our office manager.
  • What if I pay late?

    If your rent payment is received after the 3rd of the month, you will be assessed a service and bookkeeping charge. This charge is generally 10% of your monthly rental rate, but be sure to check your lease, Section 3, for the exact amount.
  • When do I get the key?

    There will be a lettered lock box attached to the mailbox at our office. You can call the office the day your lease starts. Our agent will give you the letter of the correct lock box and a four digit code. Dial this code in on the front and you can slide the door on the right side of the lock box up, your keys are inside. If you sign the lease the day it starts, you can get the keys at the same time. Be sure to let the leasing agent know in advance if you want to take the keys with you.
  • When is my rent due?

    Rent is due in our office on the 1st day of the month. We allow a grace period until the 5th of the month before a service fee is charged to your account. All rent payments must be in our office by 5:00 PM on the 5th of the month to avoid the service fee. If the 5th falls on a weekend or holiday, payments that are in the drop box mounted on the front of our building before 8:00 AM will be processed normally.
  • Who pays for utilities?

    The resident is responsible for all utilities including, but not limited to, electricity, water, natural gas, telephone, cable or satellite, and internet. Your lease included a utility contact page. If you can not find this page, please contact our office and we will help you locate the correct phone numbers.
  • Why do I need renter’s insurance?

    Our property owner’s do carry insurance on the house. Their insurance does not cover you or your possessions. Your renter’s insurance will provide coverage for you and your possessions.

Pet FAQs

  • Are there certain dogs not allowed?

    We do not allow dogs of the following breeds: Pit Bull, Rottweiler and Doberman.
  • Do you take pets / what pets will you take?

    The homes we manage are owned by individual property owners. All decisions about pets will be made by the property owner. The listing on our web page will say if pets are considered in each house. Please contact our office and we will ask the property owner for approval.
  • I’m already a resident, how do I add a pet to my lease?

    You need to contact PURE Property Management and request permission to add a pet. You will need to sign a pet addendum and pay the minimum $250 pet deposit per pet if approved.
  • Is there a pet deposit?

    There is a $250 pet deposit per pet. (In the case of very small pets such as fish or hamsters, please contact our leasing agent for a group rate.) This is a refundable deposit if, at the end of the lease term, the animal has caused no damage and the residents have had the house treated for fleas.

Maintenance FAQs

  • Can I paint / hang things on the walls?

    You must request permission in writing to paint the walls. This can be in the form of a letter or an email. It is best to include paint color samples or paint brands and codes with your request. We will pass the request to the property owner and contact you when we have the property owner's answer. You can hang pictures on the wall provided you use small picture hangers. We recommend removable products like the 3M Command line of hangers. Hardware labeled "picture hangers" are generally okay. Anything that requires an anchor or toggle bolt must be approved in writing. If you have questions about whether a specific hanger is allowed, please contact our office first.
  • How do I place a maintenance request?

    You can place a maintenance request online through your resident portal. You can also call our office at 205-682-9106 for Birmingham, 251-343-6009 for Mobile, or 256-604-5686 for Huntsville.
  • How long will my repairs take?

    When you place a non-emergency repair call, we first contact the property owner for authorization for the repair. This generally takes a short period of time, but can take up to 24 hours. After we receive authorization, we contact the appropriate company about the repair. We give them your information and they contact you to set an appointment for a service call. Usually the problem can be solved when the repair company comes to the house. If parts need to be ordered or whatever is broken needs to be completely replaced, there may be extra time involved.
  • What about after hours or weekend repairs?

    After hours and weekend calls are handled by Night Tenders, an answering service specializing in property management. They can walk you through many minor issues and handle emergency calls. Call our office after hours and the message will direct you to the on call service.
  • What is considered an emergency?

    Examples of an emergency would be an active water leak outside a sink, tub or toilet; sewage backing up into the home; no air conditioning in temperatures above 85 degrees; no heat in temperatures below 45 degrees; fallen trees damaging the house or blocking the driveway; fire.
  • What repairs am I responsible for?

    Please refer to the Maintenance addendum in the lease for specific details. In general, you are responsible for changing the air filters in the heating and air system; changing any water filters in the refrigerator; replacing any light bulbs; replacing the batteries in the smoke detectors.
  • Will I have to pay any repair costs?

    You will be responsible for any costs to repair any part of the house that you damaged, or any damages caused by misuse or neglect. Examples include hitting the garage door with your car, breaking a window with a ball, clogging the toilet with a child's toy, causing damage to the HVAC unit by not changing the filter.

Move Out FAQs

  • My lease is ending, how much notice do I have to give?

    Generally a written notice is required 30 days before the end of the lease. There are some exceptions, please refer to Section 4 of your lease for your exact terms.
  • What do I need to do for my move out?

    After you have moved out your possessions, the house and carpets must be professionally cleaned. You will need to provide receipts for the house and carpet cleaning to PURE Property Management. We can also provide you with names and numbers for cleaning companies. You will also need to have the house treated for fleas if you had pets. You will need to either return all keys and garage door remotes to our office or contact the maintenance department to co-ordinate their return.
  • What if I need to move out early?

    If you need to move out early, please consult Section 15 of your lease agreement then contact our office.
  • When is my move out walk-through?

    Please contact the maintenance department to schedule a move out walkthrough. This will need to take place after you have your possessions out of the house and you have had the house and carpets cleaned. You will need to return all keys and garage door remotes at the time of the walk-through. If you do not have time to do a walk-through with PURE, we can do it without you and send you a copy of the pictures and report upon request.
  • Will you show the house while I’m still living there?

    If you submit a notice to vacate, we begin to market the house 45 days from the end of the lease. Our office will contact you to schedule a time to show the house that is convenient for both you and the new prospective resident. We will give you as much notice as possible.